FY 2015/2016 Low-Income Energy Programs
Federal| Utility | Charitable


LIHEAP Contact
Public Inquiries: 1-800-632-8175

Local LIHEAP Administering Agency Contacts

Weatherization Assistance Program
Local Administering Agency Contacts

LIHEAP FY 2016 Funding (including tribal awards)
$133,341,724 (Initial CR Release)

LIHEAP Income Eligibility Level
60% State Median Income

LIHEAP FY 2016 Benefit
Heating: $275 minimum, $800 maximum
Crisis: $800

LIHEAP Households Served in FY 2014
Heating: 183,009
Cooling: 0
Winter/Year-round Crisis: 20,879
Summer Crisis: 0

LIHEAP Program Dates
Heating, Crisis and Weatherization: November 1 - April 30


Residential Assistance for Families in Transition (RAFT) Program
RAFT is a Department of Housing and Community Development (DHCD) funded homelessness prevention program. RAFT provides short-term financial assistance to low-income families who are homeless or at risk of becoming homeless. RAFT offers flexible financial assistance designed to meet each family’s particular needs. Eligible uses include moving cost assistance, rent and utility arrears, rental stipends which help families who are behind on rent, or utility bills. RAFT also helps families who have to move but do not have enough money to pay a security deposit, utility startup costs, or first/last month’s rent and furniture (no more than $1000 of the family’s $4000 assistance can be paid for furniture). Families can get up to $4000 within a 12-month period.

To be eligible for RAFT:

In addition:

To apply for RAFT, you should contact the regional Housing Consumer Education Center (HCEC) that serves your city or town. To find your regional HCEC, call 1-800-224-5124.


Low-Income Rate Assistance

Over a dozen gas, electric and combination IOUs offer utility rate discounts totaling nearly $40 million per year and ranging from 20 percent to 42 percent off the low-income customer bill. These discounts were negotiated during the past two decades and were required to continue under Massachusetts' restructuring legislation. Households earning less than 175 percent of Federal Poverty Guidelines, or receiving one of several means tested programs, including LIHEAP, Food Stamps, TANF and SSI are eligible.


Nantucket Electric
Monthly discount for customers with income at or below 175% FPG and who receive assistance from certain public benefit programs. Download an application.

National Grid
Discount Rate
You may receive a gas or electric discount if you are a low-income residential customer and participate in the following public assistance programs:

Applications are available on the website -
Call 1-800-322-3223 for more information.


Western Massachusetts Electric

Berkshire Gas

Citizens Energy / Distrigas
Heat Assistance Program (CEDHAP)
Provides a $150 utility bill credit to eligible households who heat with natural gas. The program is run by Citizens Energy and funded by Distrigas.

Essex County Gas Company
Twenty percent discount. Residential heating rate will change from R-03 to R-04. Secondary users (non-heat) will change from R-01 to R-02.

Unitil/Fitchburg Gas and Electric Light Company
Discount Rate Program for residential customers who qualify for any means-tested public assistance programs and household income is at or below 200% of the federal poverty level.
Applications are available online in English and Spanish.

Littleton Electric Light Department
Senior Citizen and Disabled Customer Discounts
The base customer charge is waived for senior citizens (age 62 and over) and handicapped persons.

Middleborough Gas and Electric Department
Senior Discount
Customers 60 years and older can apply for an additional 5% senior discount, which is added to the 10% prompt payment discount when the bill is paid within 10 days and the account is current.

North Attleborough Electric Department
Residential Assistance A 5
Discount rate available upon verification of a customer’s receipt of any means tested public benefit, or verification of eligibility for the low income home energy assistance program, or its successor program, for which eligibility does not exceed 175 percent of the federal poverty level based upon a household & gross income.
508-643-6300, 1-800-394-2662

Low-Income Energy Efficiency

Customers of Massachusetts regulated electric and gas companies who receive the low-income discount rate may also be eligible for free energy efficiency services that may include energy audits, electric baseload measures, appliance efficiency services, attic and wall insulation, air sealing and heating system replacement. Contact local Community Action agencies or call 1-800-632-8175.

Berkshire Gas

City of Boston
Senior Home Emergency Home Repair Program
Helping seniors prepare their homes for the winter is a specialty of DND's Senior Homeowner Services unit. DND is assisted by a number of neighborhood-based agencies, including NOAH; ESAC, Kit Clark and United Southend Settlements.
617 635-0600

National Grid
Free home weatherization is available to income-eligible Massachusetts customers. Homeowners or renters may qualify for up to $4,500 in free weatherization measures. All services are provided by a licensed and insured local company. Please call you local Community Action Agency for more information.


Unitil (Fitchburg Gas and Electric Light Company)

Emergency Charitable Assistance

Please note these charitable funds are last resort emergency funds with limited resources and limited times of operation.

Good Neighbor Energy Fund
Utilities and utility customers fund the Good Neighbor Energy Fund across Massachusetts. The Fund is available to any Massachusetts resident who, because of temporary financial difficulty, cannot meet a month's energy expense and is not eligible for state or federal energy assistance. Income must be within 60-80 percent of the State Median Income. Apply by contacting your local Salvation Army Service Center. If you do not see a Service Center in your local area, please call 339-502-5900. For more information on the fund and how to apply, visit your local Salvation Army Service Center, please call:
1-800-334-3047 (serving area codes 508, 617, 781 and 978) or
1-800-262-1320 (serving area code 413)

UniBank Fuel Assistance Fund
Funds may be available to Blackstone Valley residents who do not qualify under traditional income guidelines, to families who cannot afford the standard 100-gallon minimum delivery amount, or to those families who may have already reached their annual limit for fuel oil benefits. For more information on applying for a grant, contact the Worcester Community Action Council, Inc. by calling 508-754-1176. You may also apply in writing or in person at 484 Main Street, 2nd Floor, Worcester, MA 01608.

Page last updated: November 9, 2015