Public Inquiries: 1-800-582-5706
LIHEAP Administering Agency Contacts
LIHEAP FY 2015 Benefit
Heating and Cooling: $75 minimum, $640 maximum
Crisis: $500 maximum
LIHEAP Households Served in FY 2014
Winter/Year-round Crisis: 2,374
Summer Crisis: 4,409
LIHEAP Program Dates
Low-Income Rate Assistance
Arizona Public Service
Energy Support (E3) and Medical Care Equipment (E4) Programs
Offers a discount up to 65 percent off the cost of electricity for customers who meet certain income guidelines. The income guidelines are based on 150% of the federal poverty guidelines and change every July 1st. The discount varies depending on how much electricity is used each month. Application forms are available online or can be picked up at all APS business offices.
Unisource Energy Services
Low Income and Medical
- Customers whose income does not exceed 150% of the federal poverty level may be eligible for a discount on their electric and natural gas bills. Customers pay a discounted customer charge of $3.50 per month which is $4.50 less than the standard residential charge. They also receive discounts on their UES electric service. The total discount is applied to the entire bill. The amount of the monthly discount is calculated based on monthly usage, with larger percentage discounts available to customers who use less energy. An application is available on the website.
- Medical Life Support Program
Similar discounts are available at higher usage levels for qualified low-income customers who require the use of life support equipment in their homes. The total discount is applied to the entire bill. The amount is calculated based on monthly usage, with larger percentage discounts available to customers who use less energy. To be eligible for the CARES Low Income Life-Support Program, an electric service customer must submit to UES annual verification by the physician to remain eligible for the program beyond one year. You can find the physician's form on the second page of the application that is available on the website.
Salt River Project
- Economy Price Plan
Customers with limited incomes can receive $17 off SRP charges each month through the Economy Price Plan. To receive an application or for more information, call SRP at 602-236-8888 in Phoenix, or from outside the 602, 623 or 480 area codes, call toll-free number at 800-258-4777.
- Medical Life Support Discount
Qualifying medical patients or their family member can receive an $17 monthly discount on their SRP bill while using life-sustaining equipment.
Call 602-236-8888 or 1-800-258-4777 if outside Maricopa County
Low Income Ratepayer Assistance (LIRA)
For customers whose household income does not exceed 150% of the federal poverty level, a 20% rate discount is applicable to the first 150 therms per month during the winter season (November through April.)
Tucson Electric Power Company
- Low-Income Discount
Customers whose household income is at or below 150% of the federal poverty level, may qualify for an $8 discount off their bill each month.
- Lifeline/Medical Life-Support Discount
A discount is available to households that meet the financial eligibility guidelines for the Residential Lifeline Program and where certain medical situations exist. The discount is based on monthly use: 0 - 1,000 kWhs, 35%; 1001 - 2000 kWhs, 30%; over 2000 kWhs, 10%.
Navaho Tribal Utility Authority
Senior Citizen Discount
Life Support Discount
NTUA offers a 7% discount to customers who are 60 years or older and have an annual household income of $ 16,000 or less. A 7% discount is available to customers who require utility services to be maintained for a life-threatening health condition that is certified by a licensed physician.
Low-Income Energy Efficiency
Tucson Electric Power
Since 1982 the Tucson Urban League and Pima County have been assisting low-income residents in reducing energy use and lowering their utility bills by implementing year-round weatherization measures - at no cost to eligible customers. TEP conducts energy audits and provides funding for weatherization measures.
Pima County: contact Jesus Duran, 520-243-6787 x 2600
Tucson Urban League: contact Juan Godinez, 520-791-9522
Salt River Project
SRP provides up to $6,000 per eligible household for energy-efficiency home improvements on top of federal funding. Improvements could include:
- Window shading
- Low-flow showerheads
- Faucet aerators
- Air conditioner duct seals
- Space heating and cooling system equipment maintenance and tune-up
- Evaporative cooler tune-ups or motor upgrades
- ENERGY STAR-labeled compact fluorescent light (CFL) bulbs
For more details on this program or to see how you can qualify to participate, contact the Community Action Association in your area:
- City of Phoenix: (602) 262-6666
- Mesa Community Action Network: (480) 833-9200
- Maricopa County - outside Phoenix/Mesa: (602) 506-5911
- Pinal County: (520) 466-1112
Low-Income Energy Conservation Program
Energy-saving measures are available to income-qualified customers, at no cost.
Examples of energy-saving measures are caulking, insulation, weather-stripping, ductwork repairs and windows.
Contacts and web site, http://www.swgasliving.com/content/northern-nevada-low-income-energy-conservation-program.
UniSource Energy Services
Low-Income Weatherization Program
This program complements the federal weatherization assistance program to provide energy efficiency measures and improvements to more UES customers. UES partners with Community Action and other agencies located within the UES service territories who are responsible for outreach, arranging of the installation/work, and submittal of invoices to UES. Contact your local agency for more information and enrollment, https://www.azdes.gov/Landing.aspx?id=7431
Please note these charitable funds are last resort emergency funds with limited resources and limited times of operation.
Home Energy Assistance Fund
Provides funds for low-income families experiencing extreme financial hardship to help pay overdue utility bills and prevent potential electric or gas shutoffs. Administered by the Arizona Community Action Association (ACAA) through Community Action Program (CAP) offices in every county. May provide eligible individuals annual one-time financial assistance of up to $500 to restore utilities to avoid disconnections. Individuals may only apply once in a 12-month period for funding. Contact your local CAP office (www.azcaa.org/community-action-agencies/) or call 602-604-0640 for more information.
Arizona Public Service
Project S.H.A.R.E. (Service to Help Arizonans with Relief on Energy)
Project S.H.A.R.E may be able to help pay energy (gas, electric, oil, wood) bills for seniors over 60, living on a fixed income and facing a financial emergency or for customers under age 60 and experiencing special hardships or for disabled with no source of income. Contact your local Salvation Army.
Mohave Electric Coop
Members Helping Members
The energy-assistance program is available for members who live at or below the current Federal poverty level and are facing a crisis in their household. Financial assistance will be determined on a case by case basis up to a maximum of $200 per household. Funds will be used for Mohave member's electric bills only, paid directly to the member's account. Required documentation for consideration includes: Driver's License or government issued identification, social security card, proof of income and current Mohave Electric bill. After completion of the application members can call The River Fund to schedule a confidential interview 702-298-0611. Applications are available at our Customer Service Office.
Salt River Project
Customers in need of SHARE funds can request assistance by calling SRP Customer Resource Counselors at (602) 236-3000. An SRP Customer Resource Counselor can refer you to the appropriate Salvation Army office and advise what information you will need.
Southwest Gas Corporation
Energy Share is an emergency fund that provides direct assistance to qualified people with unexpected financial difficulties, such as the loss of a job or a medical emergency. All Energy Share donations are managed and distributed by The Salvation Army. www.swgas.com/residential/specialprograms/share.php
Sulphur Springs Valley Electric Cooperative, Inc.
Customer donations help families cope with emergencies, illnesses and special medical needs and aid community and emergency service providers. An application is available on the website or at your local SSVEC office.
Trico Electric Cooperative
Customer donations help Trico members in emergency situations. Requests for assistance are evaluated by the Trico Charitable Trust Board. Applications are available online and can be emailed to: email@example.com or mailed to:
T rico Charitable Trust
c/o Coleen Tom
P.O. Box 930
Marana, AZ, 85653
Tucson Electric Power Company
- Help with Emergency Energy Relief Operation (H.E.E.R.O.)
H.E.E.R.O. provides one-time payments on energy bills for low-income customers. Customer donations fund the program, which is administered by the Salvation Army.
- Low-Income Fund for Emergencies (LIFE) Fund
In 1996, Tucson Electric Power Company set aside $4.5 million in shareholder funds for the Low-Income Fund for Emergencies (LIFE) Fund. The interest generated from the fund – about $250,000 per year – has been used to offset cuts in LIHEAP. The fund is administered by the Salvation Army.